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Director of Operations

Dental / Healthcare Practice (Multi-Location)

Location: Manhattan, NY

Work Environment: Onsite

Compensation: $175,000–$200,000 annually

Position Overview

This role supports a high-end, patient-centered dental organization focused on comprehensive, relationship-based care. The Director of Operations partners closely with the Founder to lead day-to-day operations, translate vision into execution, and ensure a consistent, elevated experience for both patients and team members across multiple locations.

This position is ideal for a grounded, organized, and emotionally steady leader who thrives in a high-standard environment and excels at building structure, accountability, and operational excellence.

Key Responsibilities:

Operational Leadership:

Oversee daily operations across multiple practice locations.
Develop and implement workflows, systems, and protocols to improve efficiency.
Monitor scheduling flow, staffing levels, and patient pathways.
Ensure treatment rooms, equipment, and clinical flow are optimized.

Strategic Execution:

Partner closely with the Founder to turn vision into actionable plans.
Create timelines, processes, and accountability for initiatives.
Maintain momentum and follow-through across departments.
Filter and prioritize requests to protect executive focus.

Team Leadership & Culture:

Lead and support team members with clarity, fairness, and consistency.
Conduct regular team check-ins and performance reviews.
Provide coaching, conflict resolution, and accountability.
Foster a culture centered on excellence, warmth, and patient care.

Patient Experience:

Ensure a premium, attentive, and consistent patient experience.
Oversee front-desk communication, concierge interactions, and follow-up.
Address patient concerns and escalations calmly and efficiently.
Maintain service standards aligned with a high-touch care model.

Systems & Quality Control:

Build and refine systems for scheduling, communication, and follow-up.
Track operational KPIs including case acceptance, cancellations, revenue flow, and team efficiency.
Maintain compliance, documentation, and safety standards.
Manage inventory, supplies, and vendor relationships.

Projects & Partnerships:

Support execution of internal initiatives and special programs.
Coordinate logistics for visiting providers, continuing education, and events.
Assist with cross-brand or partnership initiatives when applicable.

Qualifications:

Required:

5+ years of operations leadership experience in healthcare, dental, wellness, medical, hospitality, or related environments.
Strong organizational and project management skills.
Exceptional communication and team leadership abilities.
Calm, steady presence in fast-paced settings.
High integrity, professionalism, and emotional intelligence.
Ability to manage multiple priorities without sacrificing quality.

Preferred:

Experience in integrative, biologic, or whole-health environments.
Background in high-end or concierge-style practices.
Multi-location operational leadership experience.
Comfort working directly with a visionary founder or executive leader.

Ideal Candidate Profile:

Steady and composed under pressure.
Highly structured and systems-oriented.
People-focused with strong leadership instincts.
Detail-oriented and proactive.
Accountable and follow-through driven.
Adaptable while maintaining clarity and focus.

What Success Looks Like:

High-performing teams with minimal friction.
A consistent, exceptional patient experience across locations.
Clear communication channels and reliable systems.
Strategic initiatives executed smoothly and efficiently.
An executive leader able to focus on clinical excellence and long-term vision.
A team that feels supported, empowered, and aligned.

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Apply for Director of Dental Operations at Dental Metrics Maven