Director of Operations
Dental / Healthcare Practice (Multi-Location)
Location: Manhattan, NY
Work Environment: Onsite
Compensation: $175,000–$200,000 annually
Position Overview
This role supports a high-end, patient-centered dental organization focused on comprehensive, relationship-based care. The Director of Operations partners closely with the Founder to lead day-to-day operations, translate vision into execution, and ensure a consistent, elevated experience for both patients and team members across multiple locations.
This position is ideal for a grounded, organized, and emotionally steady leader who thrives in a high-standard environment and excels at building structure, accountability, and operational excellence.
Key Responsibilities:
Operational Leadership:
- Oversee daily operations across multiple practice locations.
- Develop and implement workflows, systems, and protocols to improve efficiency.
- Monitor scheduling flow, staffing levels, and patient pathways.
- Ensure treatment rooms, equipment, and clinical flow are optimized.
Strategic Execution:
- Partner closely with the Founder to turn vision into actionable plans.
- Create timelines, processes, and accountability for initiatives.
- Maintain momentum and follow-through across departments.
- Filter and prioritize requests to protect executive focus.
Team Leadership & Culture:
- Lead and support team members with clarity, fairness, and consistency.
- Conduct regular team check-ins and performance reviews.
- Provide coaching, conflict resolution, and accountability.
- Foster a culture centered on excellence, warmth, and patient care.
Patient Experience:
- Ensure a premium, attentive, and consistent patient experience.
- Oversee front-desk communication, concierge interactions, and follow-up.
- Address patient concerns and escalations calmly and efficiently.
- Maintain service standards aligned with a high-touch care model.
Systems & Quality Control:
- Build and refine systems for scheduling, communication, and follow-up.
- Track operational KPIs including case acceptance, cancellations, revenue flow, and team efficiency.
- Maintain compliance, documentation, and safety standards.
- Manage inventory, supplies, and vendor relationships.
Projects & Partnerships:
- Support execution of internal initiatives and special programs.
- Coordinate logistics for visiting providers, continuing education, and events.
- Assist with cross-brand or partnership initiatives when applicable.
Qualifications:
Required:
- 5+ years of operations leadership experience in healthcare, dental, wellness, medical, hospitality, or related environments.
- Strong organizational and project management skills.
- Exceptional communication and team leadership abilities.
- Calm, steady presence in fast-paced settings.
- High integrity, professionalism, and emotional intelligence.
- Ability to manage multiple priorities without sacrificing quality.
Preferred:
- Experience in integrative, biologic, or whole-health environments.
- Background in high-end or concierge-style practices.
- Multi-location operational leadership experience.
- Comfort working directly with a visionary founder or executive leader.
Ideal Candidate Profile:
- Steady and composed under pressure.
- Highly structured and systems-oriented.
- People-focused with strong leadership instincts.
- Detail-oriented and proactive.
- Accountable and follow-through driven.
- Adaptable while maintaining clarity and focus.
What Success Looks Like:
- High-performing teams with minimal friction.
- A consistent, exceptional patient experience across locations.
- Clear communication channels and reliable systems.
- Strategic initiatives executed smoothly and efficiently.
- An executive leader able to focus on clinical excellence and long-term vision.
- A team that feels supported, empowered, and aligned.