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Dental Front Office Manager — McKinney, TX.

Job Type: Full-time, salaried.

Starting Salary: $70,000 per year.

Schedule: Monday–Thursday 7:30 a.m.–5:00 p.m., Friday 7:30 a.m.–2:00 p.m. (early Friday finish), but additional hours may be needed to complete office goals.

Location: McKinney, Texas.

About the Role:

Established, growing dental practice in McKinney is seeking an experienced Dental Front Office Manager to lead our front office team and own the business systems that keep the practice running — scheduling, insurance, accounts receivable, recall, patient experience, and growth.

This is a hands-on leadership role, not a desk-only job. You will work directly with the doctor and the team every day: leading the morning huddle, solving problems in real time, coaching front office staff, and turning practice data into action. If you are a Dentrix power user who likes building better systems — including AI and analytics tools — and holding a team to a high standard with a calm, professional hand, this role is for you.

Key Responsibilities:

Front Office Leadership & Daily Operations:

Lead, train, schedule, and supervise the front office team; set the standard for professionalism, punctuality, and teamwork.
Run the daily schedule for maximum productivity: confirmations, filling openings, managing cancellations and no-shows, and patient flow between front and back office.
Lead the morning huddle with production, collections, and schedule priorities for the day.
Serve as the first point of escalation for patient concerns — and resolve them.

Dentrix & Practice Systems:

Expert-level use of Dentrix: scheduling, treatment planning, billing, claims, reporting, and document management.
Maintain clean, accurate data in Dentrix — patient records, insurance plans, fee schedules, and provider settings.
Build and maintain front office standard operating procedures (SOPs) in Dentrix-driven workflows.

AI Integration & Practice Technology:

Implement and manage Stratus for AI-assisted insurance verification — ensuring eligibility, benefits, and remaining maximums are verified accurately before the appointment, with human quality checks on AI output.
Use Dental Intelligence analytics to track production, collections, case acceptance, hygiene reappointment, recall, and new-patient performance — and act on what the data shows.
Train the team on new technology, troubleshoot workflow issues, and champion adoption of AI and automation tools that reduce manual work without reducing accuracy.

Human Resources & Team Management:

Support recruiting, interviewing, onboarding, and training of front office (and as needed, other) staff.
Manage staff schedules, time-off requests, and attendance.
Conduct coaching conversations and performance reviews; document performance issues fairly and promptly.
Manage and mediate office disputes and workplace conflict professionally and impartially — address issues early, privately, and in writing where appropriate, and escalate to the doctor when needed.
Maintain employee records and support compliance with office policies.

Quality Control & Implementation:

Own quality control for front office work: audit insurance verifications, claims, treatment-plan estimates, and patient communications for accuracy.
Implement new systems, policies, and initiatives from planning through training to follow-up measurement — and verify they actually stick.
Support HIPAA, OSHA, and office compliance requirements in all administrative processes.

Patient Experience / Customer Service Optimization:

Design and continuously improve the patient experience: phones, check-in, check-out, financial conversations, and follow-up.
Monitor and improve patient satisfaction, online reviews, and referral behavior; respond to feedback professionally.
Coach the team on communication — clear treatment and cost explanations that build trust and support case acceptance.

Accounts Receivable & Insurance:

Manage accounts receivable: monitor aging reports, follow up on outstanding insurance claims and patient balances, and keep AR days and over-90 balances at target.
Oversee claims submission, denial follow-up and appeals coordination, and accurate patient estimates before treatment.
Work with patients on payment arrangements and financial options in a firm, fair, and respectful manner.

Active Recall & Reactivation:

Build and run an active recall plan: recare/hygiene recall, overdue patient reactivation, and unscheduled treatment follow-up, with weekly targets and tracked results.
Use Dental Intelligence and Dentrix recall tools to keep the hygiene and doctor schedules full — weeks out, not just tomorrow.

Marketing & Growth Strategy:

Develop and execute a practical marketing strategy for new patient growth and patient retention: online presence and reviews, social media, promotions, community and referral outreach.
Track marketing results — new patients, sources, and conversion — and report what is working and what is not.

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