Surgical Dental Assistant / Dental Laboratory Case Manager

Location: Charlotte, North Carolina
Position Type: Dental Laboratory Operations & Implant Case Management
Job Type: Full-Time | In-Office

Compensation:

$28.00 – $33.00 per hour, based on experience.
Annualized Salary: $58,240 – $68,640, based on a 40-hour workweek.
Some compensation flexibility available for exceptionally qualified candidates.

Schedule:

Monday – Friday.
8:00 AM – 5:00 PM.
One-hour lunch break.
No weekends.

Position Summary

Are you an experienced surgical dental assistant who understands complex implant cases and is ready to take your career in a new direction?

We are seeking a highly organized, tech-savvy Surgical Dental Assistant to transition into a Dental Laboratory Case Manager role with a growing dental laboratory in Charlotte, North Carolina, specializing in complex implant restorations and All-on-X cases.

This is a unique opportunity for someone with a strong clinical background in oral surgery, periodontics, or full-arch implant procedures who wants to leverage their clinical knowledge in a non-patient-facing position.

Rather than assisting chairside, you will become a key liaison between the dental laboratory and its referring doctors, helping ensure that complex implant cases are submitted correctly, properly documented, and move efficiently through the laboratory production process.

A significant part of this role involves reviewing incoming digital scans for accuracy and completeness, identifying potential scanning issues, and communicating with clinical teams to help resolve problems before cases enter production. Your hands-on experience with intraoral scanning and surgical workflows will be invaluable in helping referring practices troubleshoot challenges and improve their submissions.

In addition to managing cases, you will be responsible for entering case information into laboratory management software, maintaining accurate records, and providing exceptional communication and customer service to referring dental professionals.

This is a smaller, collaborative laboratory environment where everyone contributes to the team's success. The ideal candidate will be comfortable wearing multiple hats, assisting with additional administrative responsibilities when needed, and growing into expanded operational responsibilities over time.

Previous surgical dental assisting experience and a strong understanding of implant dentistry are essential for this opportunity.

Key Responsibilities:

Digital Scan Review & Clinical Support:

Review incoming intraoral scans and digital case submissions for accuracy, completeness, and potential technical issues.
Identify scanning deficiencies that could impact the accuracy or successful fabrication of implant restorations.
Communicate directly with referring dental practices when scans need clarification, correction, or resubmission.
Provide practical guidance and troubleshooting tips to clinical teams regarding scanning techniques and best practices.
Utilize clinical knowledge of implant dentistry, surgical workflows, and restorative procedures to identify potential case concerns.
Work closely with laboratory technicians and designers to ensure the necessary information is available before cases enter production.

Complex Implant & All-on-X Case Management:

Serve as the primary point of contact between the laboratory and referring dental providers.
Coordinate highly complex All-on-X, full-arch, and implant-supported restorative cases.
Review incoming case information to ensure all necessary documentation, scans, and clinical instructions are included.
Track cases throughout the laboratory workflow to ensure timely progression and delivery.
Communicate case updates, questions, and deadlines to referring practices.
Coordinate with laboratory technicians and internal team members to resolve case-related issues.
Help develop more efficient communication and submission workflows for referring providers.

Case Entry & Laboratory Administration:

Accurately enter new cases into the laboratory's case management software.
Maintain organized and complete digital case records.
Track incoming submissions, outstanding information, and case deadlines.
Monitor case status and follow up on missing documentation or unresolved questions.
Ensure case information is properly communicated between referring offices and laboratory production teams.
Assist with additional administrative tasks and office operations as needed.

Referring Doctor Communication & Customer Service:

Develop strong professional relationships with referring doctors and their clinical teams.
Deliver exceptional customer service through timely, accurate, and proactive communication.
Professionally troubleshoot case concerns and coordinate solutions.
Communicate complex technical information clearly and effectively.
Maintain a high level of responsiveness and follow-through.
Represent the laboratory professionally while helping referring practices feel supported throughout the case process.

Qualifications:

Required Qualifications:

Previous surgical dental assisting experience, preferably in oral surgery, periodontics, or implant dentistry.
Strong understanding of dental implants, full-arch restorations, and All-on-X treatment workflows.
Hands-on familiarity with digital intraoral scanning and the ability to recognize common scanning errors.
Strong computer literacy and ability to learn new software systems quickly.
Exceptional verbal and written communication skills.
Outstanding customer service and relationship-building abilities.
Strong organizational skills and attention to detail.
Ability to manage multiple complex cases and competing priorities.
Comfortable communicating directly with doctors, clinical teams, and laboratory technicians.
Ability to work independently while contributing to a small, collaborative team.
Willingness to assist with additional administrative responsibilities as needed.

Preferred Qualifications:

Experience assisting with All-on-X or full-arch implant procedures.
Experience with intraoral scanners and digital implant workflows.
Familiarity with implant restorative components and laboratory case requirements.
Experience troubleshooting scan quality or assisting clinicians with digital impressions.
Previous experience coordinating complex surgical or restorative cases.
Familiarity with dental laboratory operations or case management software.
Experience communicating with referring providers or coordinating between clinical and laboratory teams.

Previous dental laboratory employment is not required. We are particularly interested in surgical dental assistants who have strong clinical knowledge, excellent technology skills, and the desire to transition into a laboratory-based career.

Benefits:

Medical insurance.
Dental insurance.
Three weeks of paid vacation.
401(k) with employer match.
Paid holidays.
Consistent Monday–Friday schedule with no weekends.
Opportunity for professional development and advancement within laboratory operations.

What We're Looking For

The ideal candidate is someone who combines strong surgical dental knowledge with exceptional communication skills, computer proficiency, and a genuine commitment to customer service.

We are particularly interested in candidates who demonstrate:

Clinical Expertise: You understand implant dentistry and can recognize when a digital scan or case submission may create challenges during the restorative process.
Technical Confidence: You are comfortable working with digital technology, learning new software, and troubleshooting scanning issues.
Exceptional Communication: You know how to communicate professionally with referring doctors and their teams, including when addressing mistakes or requesting corrections.
Attention to Detail: You understand that even small errors in complex implant cases can create significant challenges later in production.
Ownership & Follow-Through: You take responsibility for your cases and ensure questions are resolved and deadlines are met.
Adaptability: You enjoy working in a smaller environment where team members collaborate and contribute beyond their primary responsibilities.
Growth Mindset: You are interested in building a long-term career and potentially advancing into broader laboratory administration or operational management.

Why Join Our Team?

Transition Out of Chairside Assisting: Put your surgical dental experience to work in a new capacity without providing direct patient care.
Specialized Implant Focus: Work with a laboratory handling complex All-on-X and full-arch implant restorations.
Meaningful Clinical Impact: Help referring practices improve scan quality, reduce case complications, and achieve smoother restorative workflows.
Professional Relationships: Become a trusted resource for referring doctors and their clinical teams.
Small, Collaborative Environment: Work closely with laboratory professionals in a setting where your contributions are recognized.
Career Growth: Develop new skills in laboratory operations, case management, and administrative processes with potential for additional responsibilities.
Work-Life Balance: Enjoy a consistent weekday schedule with no weekends.
Competitive Compensation & Benefits: Earn $28–$33 per hour, with flexibility for the right candidate, plus medical and dental insurance, three weeks of vacation, paid holidays, and a 401(k) with employer match.

If you are an experienced surgical dental assistant who loves implant dentistry, enjoys working with technology, and is ready to transition into a role focused on complex case management and supporting referring doctors, we would love to hear from you.

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