Treatment Plan Coordinator
Location: Lexington, Massachusetts
Status: Full-Time
Compensation:
- $28.00 – $35.00 per hour (based on experience).
- Annualized Compensation: $58,240 – $72,800 (based on a 40-hour work week).
- Monthly bonus opportunity based on practice collections.
Benefits:
- Paid Time Off:
- 0–5 years: 2 weeks.
- 5+ years: 3 weeks.
- 30+ years: 4 weeks.
- Unused PTO paid out at year-end.
- 11 Paid Holidays.
- 2 Paid Inclement Weather / Emergency Days
- 50% Employer-Paid Health Insurance.
- Dental Plan (3-year vesting schedule).
- 401(k) with 3% Employer Match.
- 2% Discretionary Profit Sharing.
- Continuing Education support (including license renewal).
- HIPAA training covered.
Schedule:
- Monday – Thursday: Full Days.
- Friday: Half Day.
- No evenings beyond standard business hours (practice closes by ~5:30 PM).
Practice Overview:
We are a well-established, privately owned dental practice with over 75 years of history, known for delivering high-quality, patient-centered care in a fast-paced and efficient environment. The practice sees approximately 80–100 patients per day and is supported by a strong administrative and clinical team.
Our front office operates with a “white glove” service philosophy, prioritizing exceptional patient experience while maintaining operational excellence.
Position Summary:
The Treatment Plan Coordinator plays a critical role in case acceptance and patient experience by presenting treatment plans, discussing financial arrangements, and guiding patients through their care journey.
This position is best suited for someone who thrives in a fast-paced environment, is confident discussing treatment and finances, and can build trust quickly with patients.
Key Responsibilities:
- Present treatment plans clearly and confidently following clinical diagnosis.
- Review financial options and coordinate payment arrangements with patients.
- Ensure seamless handoff from clinical team to front office for case acceptance.
- Manage and follow up on pending treatment plans.
- Support scheduling to optimize production and patient flow.
- Maintain accurate documentation within Dentrix or similar systems.
- Collaborate with clinical and administrative teams to improve case acceptance.
- Provide exceptional patient service and communication at all touchpoints.
Qualifications:
- Prior dental experience strongly preferred (Treatment Coordinator, Dental Assistant, or Front Desk).
- Strong understanding of dental procedures and terminology.
- Experience presenting treatment and discussing finances highly preferred.
- Excellent communication and interpersonal skills.
- Ability to thrive in a high-volume, fast-paced environment.
- Detail-oriented with strong organizational skills.
- Experience with Dentrix or similar PMS preferred.
What We’re Looking For:
- A team-oriented professional who values accountability and collaboration.
- Someone coachable, adaptable, and motivated to grow.
- A strong communicator who can build trust and drive case acceptance.
- A candidate who understands the importance of both patient care and business outcomes.