Customer Care Representative – Dental Laboratory
Location: Calgary, AB
Job Type: Full-time, Onsite
Schedule: Monday to Friday
Pay: $26–$27/hour, depending on experience
Job Overview:
A dental laboratory in Calgary is seeking a Customer Care Representative with a dental background to support a busy customer service and case coordination role.
The ideal candidate will have experience in a dental office, dental laboratory, or dental-related environment and will enjoy working with customers, handling calls and emails, and supporting incoming case documentation.
Responsibilities:
- Answer incoming calls and respond to customer emails professionally
- Communicate with dental offices regarding case questions, updates, and requests
- Review incoming case information, prescriptions, and photos
- Upload, organize, and manage case photos and related documentation
- Coordinate with internal lab departments to support smooth case flow
- Help resolve customer questions or case-related issues in a timely manner
- Maintain accurate records and provide excellent customer service in a very busy environment
Qualifications:
- Dental background required
- Dental office or dental laboratory experience strongly preferred
- Strong customer service and communication skills
- Comfortable handling a high volume of calls, emails, and case details
- Organized, detail-oriented, and able to multitask
- Professional, reliable, and team-oriented
- Comfortable working full-time onsite in a fast-paced dental laboratory environment
Benefits:
Comprehensive benefits package including:
- Company pension
- Dental care
- Disability insurance
- Life insurance
- On-site parking
- RRSP match
Work Environment:
This is a full-time, onsite position in a busy dental laboratory environment. The ideal candidate is friendly, organized, and able to manage customer communication while supporting accurate case flow and documentation.